The challenge
Multiple stations, networks, vendors and services where technical failures immediately affect player experience.
↙ Esports & gaming-centre operations
TECHNOLOGY / OPERATIONS / 2022 — PRESENT
RESS — Riyadh E-Sports Station
Running the technology behind a demanding, real-world gaming environment.
CASE STUDY / EXECUTIVE VIEW
From challenge to outcome
80+Gaming stations within RESS
5Direct reports
50%+Fewer player-facing disruptions
20%+Lower technical and operating costs
My role
Technology and operational readiness leadership, team management, vendors, tournaments and activations.
Execution
Organised maintenance, escalation, service stability and operating coordination across the venues.
Outcomes
Reduced disruptions by over 50% and costs by over 20%; contributed to higher bookings and customer return.
Includes the Riyadh operation and readiness of an Al Kharj branch with 20 stations and an approximately SAR 300K full-branch budget.
See results in contextOPERATIONAL SCOPE
Two centres. A connected operating responsibility.
Riyadh — live operations
System and station reliability, technical support, vendors, player experience, tournaments and activations within the centre.
Al Kharj — separate case study
20 gaming stations and an approximately SAR 300K total project budget.
OPEN BRANCH CASE STUDY ↗OFFICIAL RESS WEBSITE ↗The operating work also involved tournaments, activations and coordination of commercial opportunities within the role scope.
When sessions, PCs, networks and guest experience intersect, a small technical failure can immediately become an operational problem.
Technology Manager / Operations Technology & Activations Lead.
Led a five-person direct team, technical readiness, incident escalation, preventive maintenance, vendor coordination and operating workflows across two gaming centres.
RESS scope included 80+ gaming stations, with 50%+ fewer disruptions and 20%+ lower operating and technical costs. Across different gaming-centre assignments over time, I also worked with 250+ gaming devices cumulatively; this is not the RESS-only scope.
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